Returns, Exchanges & Refund Policy

Last updated: 24 October 2026

At öbiqvari, we want you to feel confident with every purchase. We take pride in the quality and craftsmanship of our garments and want you to be completely satisfied with your order.

If something isn't quite right, we're here to help.

1. Returns Policy

We offer a 14-day returns period for products purchased through our website.

If you change your mind or are unhappy with your purchase, you have 14 days from the day you receive your order to notify us that you wish to return it. You do not need to provide a reason.

Once you've notified us, you'll have a further 14 days to send your item back.

To request a return, please email obiqvari@outlook.com with:

• Your order number

• The item(s) you wish to return

• Your reason for returning (optional)

We'll respond with instructions on how to return your item.

Please do not send items back without first contacting us, as this may delay processing.

2. Return Conditions

We kindly ask that returned garments are:

• Unworn, except when trying them on to check the fit

• Unwashed and unaltered

• Free from stains, strong odours, or damage caused after delivery

• Returned with their original tags and packaging wherever possible

You're welcome to try on your garment as you would in a physical shop to assess its fit, appearance and suitability.

However, if an item has been handled or used beyond what is reasonably necessary for this purpose, we may make a deduction from your refund to reflect any reduction in its value, as permitted by law.

We recommend returning your garment in its original protective packaging to help prevent damage during transit.

These conditions do not affect your statutory rights if an item is faulty, damaged or not as described.

3. Exchanges

We currently do not offer direct exchanges.

If you've ordered the wrong size or would prefer a different product, we recommend:

1. Requesting a return for your original item.

2. Returning the item in accordance with our returns policy.

3. Placing a new order for your preferred size or product.

All new orders are subject to stock availability.

Please note that we cannot reserve stock while a return is being processed.

4. Return Shipping Costs

For returns due to a change of mind, incorrect size selection or personal preference, customers are responsible for the cost of return postage.

We strongly recommend using a tracked delivery service and retaining proof of postage until your refund has been completed.

If you receive an incorrect, faulty or damaged product, we will cover reasonable return postage costs or arrange an appropriate return method at no additional cost to you.

Please contact us before arranging postage for a faulty or incorrect item.

5. Refunds

Once your returned item has arrived, we'll inspect it and process your refund.

We aim to issue refunds within 7 working days of receiving your return.

In accordance with UK consumer law, refunds for cancellations will be issued no later than 14 days after we receive the returned goods or receive satisfactory evidence that they have been sent back, whichever is earlier.

Refunds will be issued to your original payment method, unless otherwise agreed.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original delivery charges

If you cancel and return your entire order within the statutory cancellation period, we'll also refund the cost of our standard delivery service.

If you selected a more expensive delivery option, any additional amount paid above the standard delivery charge will not be refunded.

For partial returns, the original delivery charge will not normally be refunded.

We do not charge a restocking or administration fee for exercising your statutory cancellation rights.

6. Faulty, Damaged or Incorrect Items

Every öbiqvari garment is carefully checked before dispatch. However, if something isn't right with your order, we'll do our best to resolve it promptly.

If you receive an item that is faulty, damaged or different from what you ordered, please contact us at obiqvari@outlook.com as soon as possible.

To help us investigate, please provide:

• Your order number

• A description of the issue

• Clear photographs showing the fault, damage or incorrect item, where possible

Depending on the circumstances and your statutory rights, we'll arrange an appropriate resolution, which may include a refund, repair or replacement.

Under the Consumer Rights Act 2015, customers may be entitled to reject faulty or misdescribed goods for a refund within the first 30 days. Additional rights to repair, replacement or refund may apply after this period.

We'll cover reasonable return costs where we are responsible for the issue.

Your statutory consumer rights remain unaffected by this policy.

7. Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at obiqvari@outlook.com.

If your order has already been dispatched, you may still exercise your statutory right to cancel and return the goods in accordance with this policy.

8. How to Return Your Order

To make the returns process as straightforward as possible:

Step 1 — Contact us

Email obiqvari@outlook.com within 14 days of receiving your order, stating that you wish to make a return.

Step 2 — Receive return instructions

We'll provide the appropriate return address and instructions.

Step 3 — Package your item

Carefully package your garment to prevent damage during transit. Please include your order number inside the parcel.

Step 4 — Send your return

Use a suitable postal service, preferably one that provides tracking. Keep your proof of postage.

Step 5 — Receive your refund

We'll process your refund in accordance with the timescales outlined above.

9. Your Statutory Rights

This policy applies to purchases made through www.obiqvari.com and is governed by applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Nothing in this policy limits or excludes your statutory consumer rights.

Cancellation Form (Optional)

You can cancel your order by emailing us directly, or by copying and completing the form below.

To: öbiqvari — obiqvari@outlook.com

I hereby give notice that I wish to cancel my contract for the purchase of the following goods:

• Order number:

• Product(s):

• Order date:

• Date received:

• Customer name:

• Customer address:

• Date of cancellation:

You do not have to use this form. Any clear statement communicating your decision to cancel is sufficient.

10. Contact Us

If you have questions about returns, exchanges, refunds or your order, we're always happy to help.

Email: obiqvari@outlook.com
Website: www.obiqvari.com
Customer service: öbiqvari

Thank you for choosing öbiqvari.

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